Last updated: April 2026

This privacy policy explains how Silmara Baoli, operated by Silmara Barbosa Oliveira, handles personal information collected through our automated messaging assistant.

Information We Collect

When you send a message to our Instagram (@silmarabaoli), Facebook Messenger, or WhatsApp account, we collect the content of your message and your platform user ID for the sole purpose of responding to your inquiry.

How We Use Your Information

Your messages are processed by an AI assistant to generate automatic responses about appointments, services, and bookings. We do not use your information for marketing, advertising, or profiling purposes.

Automated Processing

Responses to your messages may be generated automatically by an AI system. If you would like to speak directly with Silmara, you can request this at any time.

Third-Party Services

Message delivery relies on Meta platforms (Instagram, Messenger, WhatsApp). AI responses are generated using third-party AI infrastructure. These providers operate under their own privacy policies and do not receive your data for their own purposes.

Data Retention

Conversation data is retained for up to 90 days and then deleted automatically.

Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse.

Your Rights

You may request access to, correction of, or deletion of any personal information we hold about you by contacting us at the address below.

Contact

For any privacy concerns, contact us at account@silmarabaoli.com.au